Shipping policy

Shipping Policy

Élisse Outlet operates exclusively as an e-commerce business, offering delivery to various regions within the UK and internationally. This policy outlines timeframes, shipping methods, responsibilities, and delivery conditions. By completing a purchase, you acknowledge and agree to the terms below.

1. Order Processing

Order processing begins only after payment confirmation.
Internal processing may take up to 3 business days, depending on order volume and stock availability.
Orders placed on weekends or public holidays will be processed from the next working day.

2. Tracking Code

Once dispatched, you will receive a tracking code via email.
The tracking code may take up to 3 business days to display movement in the carrier’s system.
You are responsible for monitoring your tracking and being available to receive the parcel at the address provided.

3. Delivery Timeframes

Delivery times shown at checkout are estimates and may vary depending on logistics, location, and external factors. The maximum delivery period is 20 business days, though exceptions may apply in remote or hard-to-reach areas.

Delays caused by customs clearance, strikes, roadblocks, or force majeure events do not constitute a breach of contract.

4. Proof of Delivery

Delivery will be considered completed when the carrier registers the status as “Delivered” in the tracking system.
Receipt by third parties (concierge, neighbour, family member) is valid for delivery confirmation purposes.
It is the customer’s responsibility to ensure the address provided is complete and accurate. Incorrect or incomplete addresses may result in delays or returns.

5. Delivery Attempts and Reshipping Costs

If an order is returned due to the recipient’s absence, refusal of delivery, or incorrect address, the cost of reshipping will be the customer’s responsibility.

6. Non-Receipt Claims

Non-delivery claims will only be accepted after the maximum delivery timeframe stated in this policy has elapsed.
Customers must contact us at support@elisseoutlet.com and allow up to 48 business hours for a response.
A formal case must be opened with the carrier before any resolution can be provided.

7. Shipping Costs and Additional Fees

Shipping costs are calculated based on the delivery address and the weight/volume of the product.
Additional fees such as customs duties or local taxes are the responsibility of the customer, unless otherwise required by law.

8. Changes and Cancellations

Orders that have already been processed or shipped cannot be altered or cancelled. If the customer chooses to return the product, the conditions of the Refund and Return Policy will apply.

9. Limitation of Liability

Élisse Outlet is not responsible for:

Damage or loss caused by improper handling by the carrier.
Delays resulting from external or unpredictable events.
Incorrect or incomplete addresses provided by the customer.

10. Contact

Email: support@elisseoutlet.com
Response time: up to 48 business hours
Online customer service only — we do not operate a physical store.