Refund policy
Refund and Return Policy
This policy outlines the conditions for returning, exchanging, and refunding products purchased from Élisse Outlet. By completing your purchase, you acknowledge that you have read, understood, and fully agreed to the terms below.
1. Request Period
Customers may request a return or exchange within 30 calendar days from the date of receiving the product, as confirmed by the official carrier tracking record, provided all conditions in this policy are met.
2. Conditions for Acceptance
- Product must be in perfect condition, with no signs of use, damage, wear, or alterations.
- Original packaging and seals must be intact, including all accessories and manuals.
- Clear photos and/or videos must be provided showing the product’s condition, external packaging, and shipping label.
3. Non-Eligible Items
- Products purchased during promotions or clearance sales.
- Customised or made-to-order items.
- Free gifts and promotional products.
- Products with measurement variations of up to 3 cm, as per the size chart available on the website.
- Products with minor colour or finish variations due to lighting or production batch differences.
4. Return Costs
Return or exchange shipping costs are the responsibility of the customer, except in cases of verified defects.
5. Return Procedure
All requests for returns, exchanges, or refunds must be submitted directly through our official portal:
https://shopify.refundscenter.com/
Once your request is submitted, you will receive instructions for the next steps, including packaging, shipping, and tracking updates. Processing time for exchanges and refunds may take up to 30 days.
6. Inspection and Approval
All returned products will undergo inspection, which may take up to 15 business days after receipt. Élisse Outlet reserves the right to refuse returns that do not fully comply with this policy.
7. Refund Methods
- Monetary refund to the original payment method, deducting shipping and administrative fees. Refunds are processed directly by the card processor and may take up to 30 calendar days to appear in your account.
- Exchanges may take up to 30 calendar days to be processed and completed.
8. Manufacturing Defects
Defects must be reported within 7 calendar days of receipt, including clear photos/videos. If confirmed, Élisse Outlet may send a replacement, provide store credit, or issue a refund.
9. Size Discrepancies
Before purchasing, customers should review the size chart available on the website. Exchanges due to size selection errors will only be accepted upon payment of new shipping and any additional costs.
10. Response Time
All requests must be made through our portal, and responses will be provided within 48 business hours after submission. For further assistance, please contact us at support@elisseoutlet.com
11. Changes
Élisse Outlet may amend this policy at any time, with the applicable version being the one in effect at the time of purchase.