Privacy policy

Privacy Policy

Authentic values the privacy of its customers and visitors and is committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, store and protect your data, as well as the rights you have regarding it. By using our website and services, you fully agree to the terms below.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Account and contact details: full name, delivery and billing address, phone number and email address.
Payment details: credit/debit card information (processed by secure third-party payment providers), bank transfer details or other payment method data.
Browsing data: IP address, browser type, operating system, pages visited, time spent on pages and referral source.
Communications: messages sent to our support team, emails exchanged and chat interactions.

2. How We Use Your Information

The information collected may be used to:

Process and ship your orders.
Issue invoices and comply with legal obligations.
Contact you to confirm information or clarify queries.
Send notifications about order status and shipping updates.
Offer promotions, discounts and news (where you have consented).
Improve the user experience on our website.

3. Sharing Your Data

We may share your data only when necessary to provide our services or where required by law, including:

With carriers and logistics partners to deliver orders.
With payment processors to complete transactions.
With public authorities upon formal, lawful request.

Authentic does not sell, rent or trade customers’ personal data.

4. Storage and Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. Sensitive information is transmitted using encryption (SSL) and stored on secure servers.

5. Cookies and Similar Technologies

We use cookies to make navigation easier, analyse performance and personalise your experience. You can disable cookies in your browser settings; however, some website functionality may be affected.

6. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you may:

Request confirmation that we process your personal data.
Access, correct or update your personal data.
Request deletion or anonymisation of data, where applicable.
Withdraw consent for data processing where consent is our lawful basis.

Send requests to support@elisseoutlet.com. We will respond within 48 business hours.

7. Data Retention

We keep your data for as long as necessary to fulfil the purposes for which it was collected or as required by law. After this period, it will be deleted or anonymised.

8. Third-Party Links

Our website may contain links to external pages. We are not responsible for the privacy practices of those sites. We recommend reading the policies of each site you visit.

9. Changes to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices, legal requirements or for other operational reasons. The version in effect will always be the one published on this page at the time of your use of our website.

Last updated: 07/10/2025